Terms & Conditions — 99abai Casino Pakistan

1 Introduction & Acceptance

These Terms and Conditions ("Terms") are entered into between you ("the Player," "you," or "your") and 99abai ("the Company," "we," "us," or "our"), the operator of the online casino and sports betting platform accessible at https://99abai.org ("the Platform" or "99abai").

99abai operates as an online gaming and sports wagering platform offering, among other services, casino games, live dealer tables, crash games, slot machines, and cricket and sports betting markets. The Platform is designed and operated primarily for the benefit of Pakistani players and accepts transactions exclusively in Pakistani Rupees (PKR) via local payment gateways including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and Raast.

These Terms apply to all users of 99abai, including registered account holders, visitors, and any person who interacts with the Platform in any way. Your continued use of the Platform following notification of any amendment to these Terms shall constitute your acceptance of the amended Terms.

2 Eligibility & Age Restriction

Use of the 99abai Platform is strictly restricted to individuals who satisfy all of the following eligibility requirements simultaneously:

1. Age: You must be at least 21 years of age at the time of registration and at all times during which you maintain an active 99abai account. 99abai does not permit individuals under the age of 21 to register, deposit, play, or wager under any circumstances whatsoever.
2. Legal Capacity: You must have full legal capacity to enter into a binding agreement. Individuals who are legally prohibited from entering contracts in their jurisdiction of residence are not permitted to use the Platform.
3. Single Account: Each individual may hold only one registered account on 99abai. The opening of duplicate, supplementary, or substitute accounts is a material breach of these Terms and will result in the permanent suspension of all accounts linked to that individual.
4. Own Behalf Only: You must use the Platform exclusively on your own behalf. Operating an account on behalf of another person, or allowing any other person to use your 99abai account, is strictly prohibited.
5. Not a Restricted Person: You must not be an employee, contractor, director, officer, agent, or immediate family member of an employee of 99abai or any of its affiliated companies, game suppliers, or payment processors.

3 Account Registration & KYC

To access the full functionality of 99abai, you are required to create a registered account. During registration, you must provide accurate, current, and complete information including but not limited to your full legal name, date of birth, residential address, mobile phone number, and CNIC number. You warrant that all information provided during registration is truthful and that you will promptly update such information should it change.

Know Your Customer (KYC) Verification: 99abai is required to verify the identity of all players prior to processing any withdrawal request. KYC verification may require you to submit one or more of the following documents:

• A clear copy or photograph of both sides of your National Identity Card (CNIC)
• Proof of ownership of the payment method used (e.g., screenshot of JazzCash or EasyPaisa account bearing your registered name)
• A recent utility bill, bank statement, or other document confirming your residential address
• Any additional documentation that 99abai's compliance team reasonably requests

99abai reserves the right to suspend withdrawals, restrict account access, or permanently close an account where KYC verification cannot be satisfactorily completed. Failure to provide requested KYC documentation within 14 calendar days of the request being made shall constitute grounds for account closure.

Account Security: You are solely responsible for maintaining the confidentiality of your 99abai login credentials, including your username and password. You must notify 99abai immediately at [email protected] if you suspect any unauthorised access to or use of your account. 99abai will not be liable for any loss arising from your failure to maintain the security of your login details.

4 Deposits & Withdrawals

All financial transactions on 99abai are processed exclusively in Pakistani Rupees (PKR). 99abai does not charge conversion fees on any deposit or withdrawal transaction. The following payment methods are currently supported: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and Raast.

Deposits: The minimum deposit amount is Rs 100. Deposits made via JazzCash and EasyPaisa are credited to your 99abai wallet instantly upon confirmation from the payment gateway. Deposits via bank transfer (HBL, UBL, Meezan Bank, Raast) may take up to one business hour to reflect, depending on your bank's processing times. 99abai does not accept deposits from third-party accounts — all deposits must originate from a payment account registered in your own name.

Withdrawals: The minimum withdrawal amount is Rs 500. All withdrawal requests are subject to completed KYC verification. Withdrawals to JazzCash and EasyPaisa wallets are processed within 15 minutes of approval. Bank transfers are processed within the same business day where the withdrawal request is submitted before 5:00 PM PKT, or on the next business day otherwise. 99abai reserves the right to request additional verification documentation before approving any withdrawal at its sole discretion.

Funds Segregation: Player funds held in 99abai wallets are maintained in accounts that are fully segregated from 99abai's operational and corporate funds. This ensures that player balances are protected irrespective of the Company's financial position.

5 Bonuses & Promotions

99abai may from time to time offer bonuses, free bets, cashback offers, reload promotions, and other incentives ("Promotions") to registered players. All Promotions are subject to the specific terms and wagering requirements published alongside each individual offer. In the event of any conflict between these general Terms and the specific terms of a Promotion, the specific Promotion terms shall prevail in respect of that Promotion only.

• Bonus funds are credited to a separate bonus wallet and must satisfy applicable wagering requirements before they can be converted to withdrawable cash.
• Wagering requirements, minimum odds restrictions, eligible games, and expiry periods are specified in each Promotion's individual terms.
• Only one Promotion may be active on a player's account at any one time unless explicitly stated otherwise.
• 99abai reserves the right to withdraw, modify, or cancel any Promotion at any time and without prior notice.
• Bonuses may only be claimed once per player, per household, per IP address, per device, and per payment method, unless explicitly stated otherwise.
• Any attempt to abuse or manipulate Promotions — including through the use of multiple accounts or coordinated wagering — will result in the forfeiture of all bonus funds and may result in permanent account suspension.
• 99abai reserves the right to withhold any winnings generated from bonus funds where there is reasonable evidence of bonus abuse, matched betting, or arbitrage wagering in breach of these Terms.

6 Betting Rules & Game Play

All games available on 99abai — including but not limited to live dealer games, slot machines, crash games, and table games — utilise independently certified Random Number Generator (RNG) technology to determine outcomes. The RNG systems used on 99abai are periodically audited by third-party testing laboratories to confirm compliance with fair play standards.

Sports Betting: All sports bets, including cricket and PSL markets, are subject to the betting rules published in the Sports Betting section of the 99abai Platform. These rules govern matters including bet acceptance, settlement, void bets, in-play betting conduct, and the handling of abandoned or postponed events.

• Bets are only accepted and confirmed when a unique bet reference number is issued by the 99abai system.
• 99abai reserves the right to void any bet placed at manifestly incorrect odds due to pricing errors, subject to notifying the player as promptly as practicable.
• In the event of a technical malfunction during game play or bet placement, 99abai's server records shall be the definitive authority on the outcome of any disputed transaction.
• Minimum and maximum stake limits apply to all games and markets and are displayed at the point of bet placement.
• Winnings are credited to the player's main wallet balance immediately upon settlement of the relevant game round or sporting event.

Disconnection Policy: In the event of an internet disconnection during a game round, 99abai's system will complete the round in accordance with the game's rules and credit or debit the player's account accordingly. 99abai shall not be liable for any losses attributable to connectivity issues on the player's side.

7 Prohibited Conduct

The following conduct is strictly prohibited on the 99abai Platform. Engaging in any of the following may result in immediate account suspension, forfeiture of funds, and referral to relevant law enforcement or regulatory authorities:

• Registering more than one account on 99abai under any name, identity, or payment method
• Providing false, misleading, or fraudulent information during registration or KYC verification
• Using the Platform if you are under 21 years of age
• Using automated software, bots, scripts, or any artificial means to interact with the Platform
• Exploiting software bugs, glitches, or technical errors to gain an unfair advantage
• Engaging in collusion with other players or with 99abai personnel
• Attempting to launder money or process transactions that have no genuine gambling purpose
• Abusing bonus and promotional offers through matched betting, arbitrage, or other exploitative strategies
• Using the Platform for any activity that is illegal under applicable law
• Engaging in threatening, abusive, or harassing communication directed at 99abai support staff or other players
• Attempting to reverse-engineer, copy, scrape, or reproduce any part of the 99abai Platform or its content

8 Intellectual Property

All content on the 99abai Platform — including but not limited to the 99abai name, logo, trademarks, game content, software, text, graphics, design, databases, and audio-visual elements — is the exclusive property of 99abai or its licensed content providers and is protected by applicable intellectual property law.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the 99abai Platform solely for your own personal, non-commercial entertainment purposes in accordance with these Terms. This licence does not grant you any right to reproduce, distribute, modify, publicly display, or create derivative works from any 99abai content.

Any unauthorised use of 99abai's intellectual property is a material breach of these Terms and may give rise to civil and criminal liability under applicable law.

9 Limitation of Liability

To the fullest extent permitted by applicable law, 99abai and its officers, directors, employees, agents, affiliates, licensors, and service providers shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages arising out of or in connection with your use of or inability to use the 99abai Platform, regardless of whether such damages were foreseeable and regardless of whether 99abai was advised of the possibility of such damages.

Without limiting the foregoing, 99abai specifically accepts no liability for:

• Loss of funds arising from your failure to maintain the security of your account credentials
• Interruptions to the Platform caused by internet service provider failures, force majeure events, or third-party system outages
• Gambling losses sustained during normal, lawful use of the Platform
• Any tax liability that you may incur as a result of winnings received through the Platform
• Decisions made in reliance on information published on the Platform that has subsequently become inaccurate

Where applicable law does not permit the exclusion of certain implied warranties or limitations of liability, 99abai's liability shall be limited to the maximum extent permitted by that applicable law. In no event shall 99abai's aggregate liability to you exceed the total amount deposited by you into your 99abai account in the thirty (30) calendar days immediately preceding the event giving rise to the claim.

10 Responsible Gaming

99abai is committed to providing a safe and responsible gaming environment. We actively encourage all players to approach gambling as a form of entertainment and to play within their financial means. The Company provides a suite of responsible gaming tools accessible from within every 99abai account, including:

• Deposit Limits: Set daily, weekly, or monthly PKR deposit caps on your account
• Loss Limits: Define the maximum amount you are willing to lose within a given time period
• Session Time Reminders: Receive automatic alerts when your session reaches a duration you have pre-selected
• Reality Checks: On-screen notifications displaying your net play position at regular intervals
• Self-Exclusion: Voluntarily exclude yourself from the Platform for a defined period of 30 days, 90 days, 180 days, or permanently
• Cool-Off Period: Temporarily suspend your account for 24 hours, 48 hours, or 7 days without formal self-exclusion

If you believe that you or someone you know may have a gambling problem, we strongly encourage you to visit the 99abai Responsible Gaming page for further guidance and support resources.

11 Account Suspension & Closure

99abai reserves the right to suspend, restrict, or permanently close any player account at any time and without prior notice where it reasonably believes that:

• The player has breached any provision of these Terms
• The player has provided false or misleading registration or KYC information
• The account has been used for prohibited conduct as described in Section 7
• The player is found to be under 21 years of age
• There is a legal or regulatory requirement to do so
• Continued operation of the account poses a risk to 99abai, other players, or third parties

Where an account is suspended pending investigation, 99abai will endeavour to complete the investigation and notify the player of its outcome within 14 calendar days. Where an account is permanently closed due to a breach of these Terms, any bonus funds or winnings derived from prohibited conduct will be forfeited. Legitimate real-money balances will be returned to the player's verified payment account within 10 business days, subject to the deduction of any outstanding amounts owed to 99abai.

Voluntary Closure: You may request the closure of your 99abai account at any time by contacting our support team at [email protected]. All outstanding real-money balances will be processed for withdrawal to your verified payment method within 5 business days of the closure request being approved.

12 Amendments to Terms

99abai reserves the right to amend, update, or replace these Terms and Conditions at any time. Where any amendment is material — meaning it significantly affects your rights or obligations — 99abai will provide at least 7 calendar days' advance notice via the email address registered to your account and/or by displaying a prominent notice on the Platform prior to the amendment taking effect.

For minor or administrative amendments that do not materially affect player rights, 99abai may update these Terms with immediate effect. The "Last Updated" date at the top of this page will always reflect the most recent revision. It is your responsibility to review these Terms periodically. Your continued use of the Platform following the effective date of any amendment shall constitute your acceptance of the revised Terms.

13 Governing Law & Disputes

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of the jurisdiction under which 99abai holds its gaming licence. Specific jurisdictional details are available upon written request to [email protected].

Dispute Resolution: In the event of any dispute between you and 99abai, you should first contact our customer support team via live chat or email at [email protected], providing full details of your complaint. 99abai undertakes to acknowledge all formal complaints within 24 hours and to provide a substantive response within 5 business days.

Where a complaint cannot be resolved to your satisfaction through our internal process, you may escalate the matter to the applicable dispute resolution body designated under 99abai's gaming licence. Details of the applicable dispute resolution mechanism will be provided in our response to your formal complaint.

Nothing in these Terms shall restrict your statutory rights as a consumer under applicable law.

14 Contact Information

If you have any questions, concerns, or complaints regarding these Terms and Conditions or the operation of the 99abai Platform, please contact us through any of the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 via the chat widget on the 99abai Platform
• Response Time: Live chat responses within 90 seconds; email responses within 2 hours

For formal legal notices, please address correspondence to the Legal Department via email at [email protected] with the subject line "Legal Notice — [Your Full Name]." 99abai will acknowledge receipt of formal legal notices within 2 business days.