At 99abai, protecting the personal information of our Pakistani players is a core commitment — not an afterthought. This Privacy Policy explains exactly what data we collect, why we collect it, how we use and store it, and what rights you have over your own information.
This Privacy Policy is issued by 99abai ("the Company," "we," "us," or "our"), the operator of the online casino and sports betting platform accessible at https://99abai.org ("the Platform"). 99abai is the data controller in respect of all personal data collected through the Platform and is responsible for ensuring that such data is processed lawfully, fairly, and transparently in accordance with applicable data protection law.
99abai operates primarily for the benefit of players based in Pakistan and processes all financial transactions in Pakistani Rupees (PKR) via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and Raast. The Platform is strictly for individuals aged 21 and above.
If you have any questions about how 99abai handles your personal data, or if you wish to exercise any of your privacy rights, please contact our Data Protection team at [email protected] with the subject line "Privacy Request."
99abai collects personal data that is necessary to provide you with a secure, compliant, and fully functional gaming experience. The categories of personal data we collect are set out in the table below:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number, nationality | Account registration, KYC verification, age verification |
| Contact Data | Mobile number, email address, residential address | Account communications, OTP delivery, support |
| Financial Data | JazzCash / EasyPaisa account number, HBL / UBL / Meezan / Raast account details, transaction history | Deposits, withdrawals, AML compliance, fraud prevention |
| Technical Data | IP address, device type, browser type, operating system, session timestamps | Platform security, fraud detection, service optimisation |
| Gaming Data | Game history, wager amounts, win/loss records, session durations, responsible gaming settings | Account management, responsible gaming compliance, dispute resolution |
| Communications Data | Live chat transcripts, support emails, feedback submissions | Customer support, quality assurance, record-keeping |
| Marketing Data | Promotion preferences, communication opt-in/opt-out status | Sending relevant offers and updates where you have consented |
99abai collects your personal data through a number of channels depending on how you interact with the Platform:
99abai uses your personal data only for clearly defined, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The primary purposes for which 99abai processes personal data are:
Every instance of personal data processing at 99abai is grounded in one or more of the following recognised legal bases:
99abai does not sell, rent, or trade your personal data to any third party for commercial purposes. We share your data only in the following limited and controlled circumstances:
99abai uses cookies and similar tracking technologies to ensure the proper functioning of the Platform, to enhance your user experience, and to support our security and analytics operations. The categories of cookies we use are:
99abai retains your personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable law. Our standard retention periods are as follows:
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with you as an individual.
99abai employs a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. Our security infrastructure includes:
Despite our robust security measures, no system can guarantee absolute protection against all possible threats. In the event of a personal data breach that poses a risk to your rights and freedoms, 99abai will notify you and the relevant regulatory authority within the timeframes required by applicable law.
As a 99abai player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Privacy Request — [Right Name]." We will respond to all valid requests within 30 calendar days.
Request a copy of all personal data 99abai holds about you, along with information about how it is used.
Request correction of any inaccurate or incomplete personal data we hold about you.
Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
Request that 99abai restricts the processing of your data while a complaint or accuracy dispute is being resolved.
Receive a structured, machine-readable copy of the personal data you provided to 99abai, where technically feasible.
Object to the processing of your data for direct marketing purposes or where processing is based on legitimate interests.
The 99abai Platform is strictly intended for individuals aged 21 years and above. 99abai does not knowingly collect, process, or store personal data relating to any individual under the age of 21. If 99abai becomes aware that personal data has been submitted by or on behalf of an individual under 21, that data will be immediately and permanently deleted and the associated account will be closed.
Parents and guardians who have reason to believe that a minor has registered on the 99abai Platform or submitted personal data to 99abai are urged to contact our support team immediately at [email protected]. We treat all such reports with the utmost urgency and will investigate and respond within 24 hours.
99abai will only send you promotional communications — including bonus offers, game updates, PSL cricket betting promotions, and platform announcements — where you have given your explicit, freely given consent to receive such communications during the registration process or at a subsequent point via your account notification settings.
Opting Out: You may withdraw your consent to receive marketing communications at any time by:
Opting out of marketing communications will not affect your receipt of transactional communications — such as deposit confirmations, withdrawal notifications, KYC requests, and responsible gaming alerts — which are integral to the operation of your account and cannot be disabled.
99abai reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, our data processing practices, or the services we offer. The "Last Updated" date at the top of this page will always reflect the date of the most recent revision.
Where any amendment to this Privacy Policy is material — meaning it significantly affects how we collect, use, or share your personal data — 99abai will provide at least 7 calendar days' advance notice via the email address registered to your account and by displaying a prominent notice on the Platform prior to the amendment taking effect.
Your continued use of the 99abai Platform following the effective date of any amendment shall constitute your acknowledgment of the updated Privacy Policy. If you do not agree with any amendment, you should cease using the Platform and may request account closure by contacting [email protected].
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which 99abai processes your personal data, please contact our Data Protection team through any of the following channels:
99abai is committed to resolving all privacy-related complaints fairly and transparently through our internal process. If, having exhausted our internal complaint process, you remain dissatisfied with our response, you may have the right to lodge a complaint with the applicable data protection supervisory authority in your jurisdiction.
Six core commitments 99abai makes to every Pakistani player regarding their personal data
Every byte of personal and financial data you share with 99abai is protected with 256-bit SSL/TLS encryption in transit and AES-256 encryption at rest. Your information is never exposed to unauthorised parties.
99abai will never sell, rent, or trade your personal data to advertisers, data brokers, or any commercial third party. Your contact details and gaming history remain exclusively with 99abai and its trusted operational partners.
We use CNIC verification to confirm your identity and age (21+) as required by our licensing obligations. Your CNIC data is encrypted, stored securely, and used exclusively for KYC compliance — not for any other purpose.
You will never receive a 99abai promotional message you did not ask for. Marketing communications are sent only with your explicit consent, and you can opt out permanently at any time in under 30 seconds via your account settings.
99abai keeps your data only as long as legally required — 7 years for financial records, 5 years for KYC documents, and 12 months for technical logs. After that, your data is permanently and irreversibly deleted.
Access, correct, delete, or export your data at any time. 99abai acknowledges privacy requests within 3 business days and provides a full response within 30 days — no bureaucratic runaround, no delays.
Your privacy is protected, your funds are secure, and our support team is available 24/7. Explore Pakistan's most trusted online casino — cricket betting, live dealer games, 500+ slots, and instant PKR payments. 21+ only. Play responsibly.